Using Templates For Reviews

You can carefully create template responses to make replying to reviews faster through the AddMe Reviews platform. There are default templates already built into the platform, but these can easily be edited.

Requesting Reviews

1. In the left-hand navigation menu click ‘Settings’ and then the sub-menu ‘Templates’ (Request)

Template Request Settings

2. If your business has multiple locations, you can choose the location from the drop down box labelled ‘Location’ to specify the template for a location

AddMe Location Template Tab

3. The template can be for Reviews or NPS by clicking on the appropriate tab

AddMe Campaign Reviews Or NPS

4. The template can be changed to send for either SMS or Email by clicking on the appropriate tab

SMS Or Email Template

5. When editing the text in the campaign template, a preview message the customer receives appears on the right hand side

AddMe SMS Template

6. Click ‘Save Template’ to make any changes

 

Responding To Reviews

1. In the left-hand navigation menu click ‘Settings’ and then the sub-menu ‘Templates’ (Response)

AddMe Template Response Settings

2. On this page you can see all the created templates and the star rating at which they appear as an option to quickly respond to

AddMe Responses Template

3. To add a new template, click on the green button labelled ‘Add Response

AddMe Add Response Button

4. To edit a default template, click on the yellow button labelled ‘Edit

AddMe Edit Template Button

5. When editing the text in the template, a preview message the customer receives appears on the right hand side

6. You can change the default minimum star rating that the message will be displayed for when using the template to make a quick reply

AddMe Edit Template Reponse

7. Click ‘Update Response’ to save any changes

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