Learning how to respond to positive reviews can greatly benefit your business’ reputation online. Responding to good reviews can be a make or break for your business and help give you a voice when it comes to your reputation online. In today’s digital landscape, customers rely heavily upon online reviews to choose a local business. In fact, 91% of 18-34-year-olds trust online reviews as much as personal recommendations. This is why you really need to make sure that your business can respond to reviews online.