Should You Use NPS or Google Reviews?

Should You Use NPS or Google Reviews? The Answer Is BothEvery business wants to know how their customers really feel about their products and the quality of their customer service. Although there are many ways to measure the performance of a business, customer satisfaction is where you really want to focus your efforts and NPS is a great way to measure this. No matter how effectively the rest of your company operates, if your customers aren’t happy, you’re in trouble.

One popular way of measuring a company’s customer relationship is Net Promoter Score (NPS). Over two thirds of companies listed in the Fortune 100 use the NPS metric to assess customer loyalty and satisfaction. Also many SMBs use it as well, but it has its limitations. Used as part of a comprehensive customer feedback program, it’s proven itself to be a useful and valuable tool. The problem is that businesses count on NPS to do more than it can realistically do, to the detriment of other important metrics, especially Google reviews. This is a mistake, and we’ll take a look at why. Read more...

Comments Off on Should You Use NPS or Google Reviews?

How Do I Boost My Facebook Reviews?

How Do I Boost My Facebook Reviews?

We work with many businesses every year, and one of the most common questions we get asked is: “How Do I Boost My Facebook Reviews?”. Before you begin enjoying the benefits of Facebook reviews, you must first convince customers to write them. Here are some tips to boost your Facebook reviews and increase consumer confidence in your company. Read more...

Comments Off on How Do I Boost My Facebook Reviews?

How Do I Boost My Google Reviews?

How Do I Boost My Google Reviews?

Google reviews are quickly becoming the way customers choose which company to do business with. In fact, as many as 91% of customers who are looking for a local business read their reviews online to compare them. Because of this, we are often asked, “How do I boost my Google reviews?” If your business doesn’t have any reviews yet, your company may be overlooked by customers who consider it to be a gamble compared to other local businesses who have positive reviews posted. So, how do you get more positive reviews in order to remain competitive? Here are a few ways to boost your reviews to make your company more prominent as well as more successful.  Read more...

Comments Off on How Do I Boost My Google Reviews?

Google Reviews For Your Real Estate Business

Google Reviews and Your Real Estate Business

If you’re a successful real estate agent in today’s competitive business climate, you almost certainly long ago embraced digital marketing in all its forms as part of your overall strategy. You have a website, updated business listings, a social media presence, and probably conduct email campaigns. But there’s one factor that you might not be placing enough emphasis on, and that’s online realtor reviews from your customers. They’re much more important than you think. Read more...

Comments Off on Google Reviews For Your Real Estate Business

Business Reviews For Real Estate Agents & Realtors

Real Estate Agent & Realtor Reviews

Real estate customers are becoming more reliant on word-of-mouth referrals, feedback, and online reviews as part of their decision-making process related to choosing a real estate businesses or realtor. Read more...

Comments Off on Business Reviews For Real Estate Agents & Realtors

How To Remove Bad Reviews From Yelp?

How Can I Remove Reviews From Yelp?

Today, Yelp is one of the leading review networks for both local and online businesses. Yelp allows individuals from all over the world to share their personal experiences with businesses, whether good or bad. While Yelp can help to drastically increase a company’s online visibility, the platform also has the ability to turn potential customers away from giving your business a chance, even if you have received a false or defamatory review. Knowing the proper steps to take to remove bad online reviews is essential when building a brand and its reputation regardless of the market or industry you are in. Read more...

Comments Off on How To Remove Bad Reviews From Yelp?

The Most Important Thing For Your Facebook Page

The No.1 Thing You Must Do For Your Facebook PageLaunching a Facebook business page can be an incredible way of opening doors to reach the over 2 billion users on the social media platform. A Facebook business page provides a unique and responsive platform through which your customers can interact with the company, leave reviews about your service and also share your posts all over other social media platforms.

Although this sounds like an easy and ideal way that you can get your business up and running, there is more to it other than just creating the page. So, have you been wondering what is the number. 1 thing that you must do for your Facebook page to attract more clients? Read more...

Comments Off on The Most Important Thing For Your Facebook Page

The Right (and Wrong) Way to Handle Negative Customer Reviews

The Right (and Wrong) Way to Handle Negative Customer ReviewsReading bad customer reviews online can turn the most saintly business owner into a rage monster. Getting negative feedback in a public forum is tough, especially when you had no idea a client was unhappy. But instead of firing back with a petty response, think about how you can use these conflicts to improve your business. Just remember, the whole world can see your reaction. Respond to bad reviews in a timely, respectful manner, and you can turn poor experiences into opportunities to build customer loyalty.

Stay Calm

No one can please every customer, so bad online reviews are bound to show up from time to time. Customers don’t expect you to be perfect. They just want proof you value their business and care about keeping it. Try not to take negative feedback personally. If you react in the moment, you will likely make the problem worse and drive away customers for good. Read more...

Comments Off on The Right (and Wrong) Way to Handle Negative Customer Reviews

Do You Monitor Your Business Reviews?

Monitor Customer Reviews Customer Feedback

Did you know that 91% of consumers trust online reviews just like personal recommendations? 52% of them acknowledged that positive reviews increase the chances of buying from local businesses. If you think online review monitoring is only for giant firms, think again.   Read more...

Comments Off on Do You Monitor Your Business Reviews?

How To Set Up A Google My Business Listing Today

Google Business Listings - Open For Business

Creating a Google My Business listing is a quick way to increase your chances of being found in a Google search. It’s a great way to craft a web searcher’s first introduction to your company. Read more...

Comments Off on How To Set Up A Google My Business Listing Today