How To Send An NPS Campaign

Net Promoter Score (NPS) is a customer satisfaction and loyalty score that is scaled from 0-10 on how likely a customer would recommend your business. The different classification tiers each have clear factors about how customers perceive your business. AddMe Reviews gives you the ability to set the ranges for each band to accurately measure your customer loyalty score. Click here to see how to change NPS settings and view the associated reports. An NPS campaign can be a great way to see loyalty as opposed to business reviews.

1. If your business only has 1 location on AddMe, go to step 3. If your business has multiple locations, start from step 2

2. In the left-hand navigation menu click ‘Locations‘ and then click ‘Manage Location‘ for the selected location

Manage Locations Tab

3. In the left-hand navigation menu click ‘NPS‘ and then the sub-menu ‘Campaign

NPS Settings Menu

4. To start an NPS campaign, click the green button labelled ‘Create Campaign

Create Campaign Button

5. You can create an NPS campaign to send a request to customers including only NPS or NPS and Reviews

Create NPS Campaign

6. Click ‘Save Draft‘, ‘Schedule‘, or ‘Send‘ to proceed

Campaign Success

7. The customer will receive a message and be directed to your landing page where they can give your business an NPS rating of 0-10

NPS Landing Page Screen