Category Archives: Business Tips

Real estate customers are becoming more reliant on word-of-mouth referrals, feedback, and online reviews as part of their decision-making process related to choosing a real estate businesses or realtor. Read more...

Reading bad customer reviews online can turn the most saintly business owner into a rage monster. Getting negative feedback in a public forum is tough, especially when you had no idea a client was unhappy. But instead of firing back with a petty response, think about how you can use these conflicts to improve your business. Just remember, the whole world can see your reaction. Respond to bad reviews in a timely, respectful manner, and you can turn poor experiences into opportunities to build customer loyalty.

Stay Calm

No one can please every customer, so bad online reviews are bound to show up from time to time. Customers don’t expect you to be perfect. They just want proof you value their business and care about keeping it. Try not to take negative feedback personally. If you react in the moment, you will likely make the problem worse and drive away customers for good. Read more...

Did you know that 91% of consumers trust online reviews just like personal recommendations? 52% of them acknowledged that positive reviews increase the chances of buying from local businesses. If you think online review monitoring is only for giant firms, think again.   Read more...