Should You Use NPS or Google Reviews? The Answer Is Both!

Should You Use NPS or Google Reviews? The Answer Is BothEvery business wants to know how their customers really feel about their products and the quality of their customer service. Although there are many ways to measure the performance of a business, customer satisfaction is where the rubber meets the road. No matter how effectively the rest of your company operates, if your customers aren’t happy, you’re in trouble.

One popular way of measuring a company’s customer relationships is Net Promoter Score (NPS). Over two thirds of companies listed in the Fortune 100 use the NPS metric to assess customer loyalty and satisfaction, as well as many SMBs. But it has its limitations. Used as part of a comprehensive customer feedback program, it’s proven itself to be a useful and valuable tool. The problem is that businesses count on NPS to do more than can realistically do, to the detriment of other important metrics, especially Google reviews. This is a mistake, and we’ll take a look at why. Read more...

Leave a comment

6 Email Tips To Make You Love Email Marketing (Again)

Maximize Your Reach With These Email Marketing Tips and Tricks

Running successful email campaigns requires more than the ability to provide discounts, deals, and even freebies to your readers and potential customers. Even if you are proud of your company or the services you offer, grabbing the attention of your subscribers is a necessity in today’s internet-centric society. Knowing how to maximize your reach with any email campaign you have in mind is a way to increase the number of opens you receive while also boosting your ROI and ability to generate sales and revenue.  Read more...

2 Comments

How Do I Boost My Facebook Reviews?

How Do I Boost My Facebook Reviews?

We work with thousands of business every day, and one of the most common questions we get asked is, “How Do I Boost My Facebook Reviews?”. Before you begin enjoying the benefits of Facebook reviews, you must first convince customers to write them. Here are some tips to boost your Facebook reviews and increase consumer confidence in your company.

1. Set up your Facebook page to allow reviews from customers

If you don’t add the reviews section to your Facebook page, your customers won’t be able to leave any feedback. Check your page to make sure reviews have been enabled. If you find that reviews are not enabled on your page, simply go to your page’s settings, click “Edit Page” and select “Add a Tab.” Click the “Add Tab” button next to “Reviews.” Read more...

2 Comments

How Do I Boost My Google Reviews?

How Do I Boost My Google Reviews?

Google reviews are quickly becoming the way customers choose which company to do business with. In fact, as many as 91 percent of customers who are looking for a local business read their reviews online to compare them. Because of this, we are often asked, “How do I boost my Google reviews?” If your business doesn’t have any reviews yet, your company may be overlooked by customers who consider it to be a gamble compared to other local businesses who have positive reviews posted. So, how do you get more positive reviews in order to remain competitive? Here are a few ways to boost your reviews to make your company more prominent as well as more successful.  Read more...

Leave a comment

Claiming And Maintaining Your Online Business Listings

The Benefits Of Claiming And Maintaining Your Online Business ListingsIf you’re the owner of a small to medium business these days you almost certainly have multiple online business listings. But a lot of SMB’s fail to realize that there could be dozens of listings for their business out there on the Web that they didn’t even create. What’s worse, you have no control over these listings, and they can say anything they want about your business, unless you take the time to claim them as your own.

You might think it’s a time-consuming hassle to track down all your business listings and then go through the process of claiming them. But the fact is that claiming a listing is usually a free and simple procedure, there are many benefits to doing so, and potentially some very serious consequences if you don’t. Here’s a quick look at some great reasons you should be claiming your online business listings. Read more...

1 Comment

Fix Broken Website Links to Improve SEO and Site Ranking

Fix Broken Website Links to Improve SEO and Site RankingNothing drives people away from your website faster than a slew of broken links. Imagine clicking on a link and expecting to learn more about a topic or see a great video. Instead, you’re hit with the infamous 404 error — a virtual dead end that leaves you wondering what could have been.

Having a broken link once in a while probably won’t cause a big problem. But if visitors constantly run into errors on your site, they will stop coming back. Broken links make your site seem poorly maintained, both to users and web crawlers. Over time, your site ranks lower and lower in search engines, which means fewer people will find you through organic search. Read more...

3 Comments

Google Reviews and Your Real Estate Business

Google Reviews and Your Real Estate Business

If you’re a successful real estate agent in today’s competitive business climate, you almost certainly long ago embraced digital marketing in all its forms as part of your overall strategy. You have a website, updated business listings, a social media presence, and probably conduct email campaigns. But there’s one factor that you might not be placing enough emphasis on, and that’s online realtor reviews from your customers. They’re much more important than you think.

The Rise Of Customer Reviews

Online reviews have always been with us, but most businesses have taken an indifferent approach to them. But the local search marketing landscape has changed significantly over the last few years with the rise of mobile devices and evolving consumer behaviour. As reported by SEO news site Search Engine Land, more than 80% of American adults aged 18 – 44 own smartphones, and over half of those research businesses, products, and services using a search engine like Google (86.3% of search market share in 2018) or going directly to a specific business’s website. Read more...

Leave a comment

Boost Instagram Followers During Holidays

Boosting Instagram Followers During HolidaysAs of 2017, Instagram has amassed more than 800 million users worldwide, making it a leading social media platform for entrepreneurs and individuals alike. Using Instagram to promote your business, brand and website provides you with a platform to maximize your reach while sharing your branding along with interactive videos and imagery with those who have a genuine interest in your updates. When the holidays begin to arrive, there are a few tips and tricks to keep in mind to guarantee success with any type of marketing campaign you have in mind. Read more...

Leave a comment

GDPR & Privacy

GDPR

GDPR, also known as the General Data Protection Regulation, is a regulation recently passed throughout the EU that protects the data of consumers collected by corporations and businesses alike.  With the outrage of the Cambridge Analytica data breach via Facebook, more users than ever have become increasingly alarmed over their privacy rights and controlling their own data. With GDPR in place beginning May 25, 2018, companies are required to abide by a set of strict rules and regulations, helping to contribute to the overall control and protection of millions of users around the world. Read more...

Leave a comment

Small Thanks With Google – Promote Your Google Reviews

Small Thanks With Google

Have you ever wanted to showcase your company’s best reviews? Do you want to share the sentiments your loyal customers have regarding your business with the rest of the world? Google just may have the answer for you. Small Thanks With Google is a completely free-of-charge service that allowed independent sales representatives and entrepreneurs alike to share varying visuals with the world that include reviews and actual quotes from those who have a genuine interest in your brand and the products, services, or content you provide. Read more...

2 Comments