Category Archives: Customer Reviews

The No.1 Thing You Must Do For Your Facebook Page

The No.1 Thing You Must Do For Your Facebook PageLaunching a Facebook business page can be an incredible way of opening doors to reach the over 2 billion users on the social media platform. A Facebook business page provides a unique and responsive platform through which your customers can interact with the company, leave reviews about your service and also share your posts all over other social media platforms.

Although this sounds like an easy and ideal way that you can get your business up and running, there is more to it other than just creating the page. So, have you been wondering what is the No. 1 thing that you must do for your Facebook page to attract more clients? Read more...

Posted in Business Tips, Customer Reviews, Social Media | Leave a comment

The Right (and Wrong) Way to Handle Negative Customer Reviews

The Right (and Wrong) Way to Handle Negative Customer ReviewsReading bad customer reviews online can turn the most saintly business owner into a rage monster. Getting negative feedback in a public forum is tough, especially when you had no idea a client was unhappy. But instead of firing back with a petty response, think about how you can use these conflicts to improve your business. Just remember, the whole world can see your reaction. Respond to bad reviews in a timely, respectful manner, and you can turn poor experiences into opportunities to build customer loyalty. Read more...

Posted in Business Tips, Customer Reviews, Social Media | 2 Comments

Online Review Monitoring – Do You Monitor Your Business Reviews?

Monitor Customer Reviews Customer Feedback

Did you know that 72% of consumers trust online reviews just like personal recommendations? 52% of them acknowledged that positive reviews increase the chances of buying from local businesses. If you think online review monitoring is only for giant firms, think again.  

Recently, we have witnessed a rise in the utilisation of social media platforms and user-generated review sites such as BBB’s, Amazon reviews, and Yelp. Employers’ reviews are not let off the hook with Glassdoor taking center stage in their reports. Review monitoring is crucial in managing your online image, building a strong customer base and increasing sales. Read more...

Posted in Business Tips, Customer Reviews | 11 Comments

What Is The True Value Of Customer Reviews?

The Value of Customer Reviews?

When businesses sell services and products, customers form opinions based on their satisfaction. These opinions are communicated through a variety of mediums, including word-of-mouth advertisement, online reviews, and more. And in today’s age and time, it is more important than ever to make sure these opinions are positive.

A bad review can put a sting on a company’s reputation, making it crucial to address all negative reviews in a timely manner. Not only do positive customer reviews help build customer trust but they can also help improve SEO. Let’s take a look at the true value of customer reviews. Read more...

Posted in Business Tips, Customer Reviews, Google, Local SEO, SEO | Leave a comment

The Importance of Online Reputation Management for the Modern Business

Online Reputation Management Modern Business

Bad news makes its way around the world before good news gets out of bed. There is a great deal of truth to this axiom – any business owner with online reviews can attest. If a customer has a problem with a company, you can expect that negative review almost instantly. Customers who have a positive experience often neglect to leave a review at all. In many cases, they must be coerced to do so.

Your competition is constantly scouring your online reviews to look for weaknesses in your business. You may look up next week and see a commercial from your industry rival directly addressing a problem that a customer had in a review. Read more...

Posted in Business Tips, Customer Reviews | Leave a comment

Requesting Online Reviews

Requesting Online Reviews

Requesting online reviews may seem like a tedious chore – if you don’t know how to request online reviews. Yes, all of the latest marketing blogs say you should be begging and pleading for reviews with no pride whatsoever.

Does begging someone for a favor ever work in a relationship? Absolutely not. It changes the relationship, and never in a good way.

Customers Don’t Want Control

Consumers come to you for solutions. They expect you to lead. When you beg, you place yourself outside of that position of leadership. Read more...

Posted in Business Tips, Customer Reviews | 1 Comment

Use Car Dealer Customer Reviews to Your Advantage (Even the Negative Ones)

We work with a variety of car dealers, helping with their local search and collecting more customer reviews for their car dealerships. Not all car dealer reviews are positive.  We have outlined some of the challenges they have been facing and how they are resolved with some simple SEO and the a spirit of customer service.

Car Dealer Customer Reviews

The online review site is the new word of mouth. As much as you may want to create good business relationships with all of your customers, some of them will fall through the cracks. When this happens, you can expect a bad review! People are much more likely to write out of anger than they are when things go well. Read more...

Posted in Business Tips, Customer Reviews, SEO | 2 Comments

Customer Reviews, Why & How?

Customer Reviews - Collect 5 Star Reviews and Boost Your SEO

Over the past few months, you would have noticed a shift in focus on AddMe, away from general SEO and search engine submission tools. We are now focusing all our efforts on what you, our readers, have told us is important to your business, local search and customer reviews.

We have build a free Business Review reporting tool – enter your business details below and the tool will run a free customer review report for your business.

The creative team here have put their heads together and created a simple video which clearly explains what customer reviews are and how reviews impact your business and local search results. We recommend you take 3 minutes out of your day to watch this quick video, once you’re done – don’t forget to run your free review report on your business below.  Read more...

Posted in Announcements, Customer Reviews, Local SEO | 5 Comments

Customer Review Report

Free Customer Review Report

If you’re not already aware, customer reviews have an impact on how your business performs, both in your local area and also online.

To help you better understand the current reviews for your business, we have created this excellent free tool which will help you run a quick, customer review report for your business, highlighting the types of reviews you are getting and where.

Read more...

Posted in Customer Reviews, Google, Local SEO | Leave a comment

Are your customers reviewing you on Google? Here’s why they should

Google Customer Reviews

Consumers these days can find any service or item with a quick Google search. In a recent  article from Search Engine Watch, Customer reviews: The not-so-secret SEO tactic, points out this convenience for customers is why companies are seeing an increased need for transparency. It helps a business stand out from competitors. One of the ways a company will stand out is through Google Customer Reviews. We’ve highlighted key parts of the Search Engine Watch article we think are most important. Read more...

Posted in Customer Reviews, Local SEO, SEO | Leave a comment