Gbuy - What Every Website Owner Must Know
By Mark Daoust
Every month, it seems, a major company stares down the barrel of Google's brand
recognition gun. The company of the month right now happens to be PayPal. The
Wall Street Journal published
an article on Ebay's Jeff Jordan's preparations for Gbuy, the so called PayPal killer (PayPal is owned by
Ebay). Many news sources and blogs are anticipating Gbuy to quickly become a
PayPal killer given Google's huge brand name recognition and reach with
consumers.
But the whole PayPal killing talk is really much ado about nothing. I have no
doubt whatsoever that Google will release Gbuy, but I do have significant doubts
as to whether it will actually replace PayPal as many merchant's payment
processor of choice. Given Google's recent releases, and given how PayPal has
positioned itself in the marketplace, I would not be surprised of Gbuy proves
itself to be a significant flop considering all the attention it has been given.
PayPal's Vulnerability
Jeff Jordan of Ebay has every right to be scared, however. Executives have a
history of losing their dignity and control when they feel pressured by Google.
Steve Ballmer is well known for his professional wrestling-like tirade in which
he sent chairs flying and cursed the name of Google, and Yahoo is not much
better having publicly given up its quest for search dominance,
which in effect was Yahoo executives crying Uncle! with the hope that they
could finally focus on something that they could actually excel in.
Professional wrestling rant's aside, Jeff Jordan does have reason to be
worried. PayPal, unlike Yahoo and Microsoft, is much more vulnerable to a
direct attack from Google. The history of PayPal is filled with trouble with
CEO's, run-ins with the mafia, and pressure from an Attorney General. This
article, however, is not the place for a lesson on the history of PayPal
(a
book was written for that), regardless of how fascinating it might be.
Tip: Did you know that PayPal is one of the few companies with a single letter
domain name? Check it out: X.com
The problem with PayPal is that it has not solidified itself in any other market
besides the payment option of eBay merchants. The result is that many website
owners view PayPal as a 'cheap' option. Furthermore, even though PayPal does
allow non-members to purchase items through their system, it is not as easy as
many merchant's would like. Many of the problems of PayPal were actually
discussed on
the forums a while ago.
These problems open up a vulnerability for PayPal. If Google releases a product
that improves on the downfalls of PayPal in much the same way that they were
able to revolutionize online maps, then PayPal should be worried. Google does
have a knack for making web applications that make existing applications look
outdated and simplistic.
Why Gbuy Will Not Kill PayPal
Experts have been predicting the wild success of Google in many different
industries for some time. When Froogle was released it was thought by many to
be a major threat to Amazon.com. Although Gmail has been a success, there have
been no reports of Yahoo Mail suffering significant attrition (in fact
the buzz over the new
Yahoo Mail interface shows just how much interest there is in Yahoo Mail).
And although Google News is a highly useful service, it is hardly considered the
default news service for most web users.
The fact is, the past few Google releases have been relative failures. Google
admitted that they screwed
up with their video service (the Apple iPod Video is much more successful
and sets the bar much higher than Google is currently meeting). Google Reader
was met with a collective 'ho-hum' from the webmaster community (as was Google
Pack), and even though Google Sitemaps may be useful, it is still under used.
Google Analytics still is not able to accommodate mass signups, and the buzz
over analytics has also declined significantly since its release.
Really, if we were to look at Google's recent releases, the only relatively
successful releases have been Google's Search (obviously), Adwords and Adsense
(also obvious), Google Maps, and Gmail. The fact is, with the exception of
Adwords and Adsense, Google has not been very successful in launching commercial
products.
Google's Lack of Simplicity for 'Everyday' Users
The problem with most of Google's recent releases has been its lack of
simplicity. Google's initial success in search was powered by the extreme
simplicity they brought to the process. All the user saw was a search box and
search results. What could be more simple? On top of that, search results were
stunningly accurate compared to the other results available.
Although Adwords is confusing to many website owners, Adsense also carries the
trait of being extraordinarily simple. Add in the benefit of being able to make
a significant income from Adsense and it is no wonder that Google has a firm
hold on the contextual ad market. For potential advertisers there is no greater
reach than Google Adwords.
Yet most of Google's recent releases have either lacked the simplicity that
made them the choice for every day users or offer no significant advantages over
existing products. If PayPal is genuinely going to be threated by Gbuy, then
Google is going to have to perfect the simplicity that PayPal has capitalized
on.
Gbuy - Finding a Niche Among Website Owners
A few years back when K-Mart filed for bankruptcy, I remember listening to an
analysis which looked at the reasons why K-Mart was having difficulty. The
analyst explained how there were three major players in the mega-stores:
Wal-Mart, K-Mart, and Target. Wal-Mart had successfully positioned itself as
the price-leader out of the three mega-stores while Target, although still
inexpensive, positioned itself as slightly more expensive, but higher quality.
K-Mart, in this environment, lacked an identity to shoppers.
Gbuy could very well fall into the same problem. PayPal has done a great job in
solidifying itself as the payment solution of choice for millions of Ebay
merchants. In addition, thousands of other website owners have chosen to at
least add PayPal as a payment option on their website due to its extreme
simplicity for those who have PayPal accounts.
In a best case scenario Gbuy could really only hope to fit in as an alternate
payment system to those who have already established how users are supposed to
pay for their goods. In all reality, though, the market is crowded, and Ebay
users will likely continue to use the integrated, easy to use PayPal over any
new-commer - especially of Google fails to make a relatively simple product.