If you went around asking people how they would describe the
computer and web industries, some of the most common answers
would have to be fast-paced or rapidly changing. Indeed,
never before has there been such a fast turnaround when it
comes to innovation and discovery.
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Because of this fast pace, it has become more and more
important to stay well informed. Being well informed about
marketing is especially important. There are literally
thousands of marketers out there who are competing with you
for your customers' attention.
Because of this, any kind of flaw in your marketing plan can
be a fatal one, and one of the most common flaws that can
damage your business is a lack of information. So, how can
you stay well informed in today's fast changing market? Here
are some tips that may help you stay on that cutting edge:
1. Understand your audience.
It is important to remember that your customers' wants and
need scan and will change over time. You must be able to
understand what these changes are so that you can adapt to
them.
You can try to understand your customers using reports,
polls, demographics, and ratings, but really, the best way
to understand your customers is simply to communicate with
them.
Talk to (or in e-commerce, email) your customers to see if
they are satisfied, and ask them what they are looking for
in your product or service. Also, make sure that your
customers can contact you with any problems, suggestions, or
complements!
2. Understand your resources.
New marketing tools are becoming available to businesses all
the time, so it is important to be aware of what new
resources are at your disposal. You can keep aware of these
new resources by routinely visiting sites that offer them,
or by checking marketing e-zines.
3. Understand your competitors.
Any CEO will tell you that one of the best ways to see what
is going on in the industry is to see what other people in
the industry are doing. Actively look for your competitors
and see what they are doing on their web sites.
You may come up with some ideas simply from seeing what is
being done by others, and if you notice trends or changes
cutting across most of your competitors' web sites, it might
clue you into a possible change in the marketing situation.
If you see these changes, you might want to do additional
research to see why they were made -- it may help you adapt
more quickly to a changing market.
Just remember to NOT just jump on bandwagon -- make sure
there is a good reason to change. In our fast-paced society,
changes may come and go before we even realize it. As a
marketer, you have to be aware of these changes so that you
can offer your customers the best service and product
possible.
With a little work and some good research, you can make sure
that you are not left adrift on this sea of change!
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